eVOQ Corporate Account Portal (CAC)
A digital platform that lets visa-service firms seamlessly procure Corporate Flexi Appointments at scale and allocate them through one frictionless, unified workflow. Features wallet-plus-workflow command center for bulk CFA bundles, real-time shared visibility with live dashboards, and end-to-end high-velocity workflow that replaces labor-intensive single-appointment booking.
Overview
The eVOQ Corporate Account Portal (CAC) is a comprehensive digital platform designed for visa-service firms to seamlessly procure and manage Corporate Flexi Appointments (CFAs) at scale. Built as part of VFS Global's visa management ecosystem, this platform transforms the traditional appointment booking process into a streamlined, high-velocity workflow. The portal features a sophisticated wallet-plus-workflow command center where organizations can purchase CFA bundles in bulk, allocate appointments efficiently across their client base, and monitor the entire process through real-time dashboards with shared visibility.
Target Users
The Challenge
Visa-service firms previously faced significant operational challenges with single-appointment booking processes that were labor-intensive, time-consuming, and difficult to scale. Organizations needed to book appointments one at a time, lacked visibility into their allocation status, struggled with managing appointments across multiple missions and centers, and had no centralized system to track usage and availability. The challenge was to create a platform that could handle bulk appointment procurement, provide real-time visibility, support complex organizational hierarchies, and integrate seamlessly with the existing VFS Global visa processing infrastructure.
The Solution
We developed a robust multi-tenant SaaS platform using Next.js 14 with App Router for optimal performance and Prisma ORM with Supabase for scalable data management. The platform implements a sophisticated wallet system where organizations can purchase CFA bundles and manage their appointment inventory. The workflow engine handles complex allocation rules, priority management, and automated distribution. Real-time dashboards provide comprehensive visibility into appointment usage, availability, and analytics. The system integrates with VFS Global's mission and VAC infrastructure to ensure seamless appointment scheduling and validation.
Key Features
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Bulk CFA bundle procurement with flexible package options
Centralized wallet system for appointment inventory management
Automated appointment allocation workflows with priority rules
Real-time dashboards with comprehensive usage analytics
Multi-mission and multi-VAC center support
Organization hierarchy management with role-based access
Technology Stack
Impact & Results
The Corporate Account Portal has dramatically improved operational efficiency for visa-service firms, reducing appointment booking time from hours to minutes. Organizations can now manage thousands of appointments through a single interface, with full visibility and control. The bulk procurement and allocation system has eliminated the tedious single-appointment booking process, freeing up staff to focus on higher-value activities. Real-time dashboards provide unprecedented insight into appointment utilization and planning, enabling better resource management and client service.
Platform Screenshots
Explore the comprehensive features and intuitive interface through our interactive gallery